Terms of Services

1. Reservation and Booking:

- All reservations are subject to availability.

- A non-refundable deposit may be required to secure bookings.

- Booking confirmation is provided upon receipt of payment.

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2. Health and Vaccinations:

- All pets must be in good health, up-to-date on vaccinations including but not limited to Rabies and Bordetella, and free from contagious diseases. - If the pet has been exposed to any contagious diseases, including but not limited to Kennel Cough, Canine Influenzas, or Giardia, your reservation will be canceled and refunded until cleared by a veterinarian.

- Pets showing signs of illness may be isolated, the owner will be notified, and the owner must make alternative arrangements for care until a veterinarian has cleared the pet. - All pets 6 months or older must be spayed/neutered; unaltered pets older than 6 months can board but not join group activities such as daycare per state regulations.

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3. Behavior and Socialization:

- Pets must be well-socialized, non-aggressive and pass a temperament test..

- We reserve the right to refuse service to pets exhibiting aggressive behavior. - Acceptance into daycare or boarding is not guaranteed or unlimited and can be revoked anytime.

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4. Requirements - All vaccines must be up to date and not expire within 14 days of any booking. - Unaltered or intact pets over the age of 6 months may NOT participate in Daycare under state regulation.

 

5. Emergency Veterinary Care:

- In the event of illness or injury, we will seek veterinary care for your pet which may not always be your veterinarian.

- The owner is responsible for all veterinary expenses for your pet and any your pet may have injured.

 

6. Food and Medications:

- Owners must provide enough food for the stay, separated individually for each pet, meal, and day.

- Medications must be clearly labeled with instructions, the pet's name, and expiration date. We will not split medications between pets even if they are on the same medication.

 

7. Cancellation and Refund:

- Cancellations must be made within 7 days before booking starts time frame to qualify for a refund.

- No-shows or cancellations outside the specified time frame may be subject to fees. - Items bought in-store may be returned unused within 30 days.

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8. Payments:

- Payment is due in full at the time of booking.

- Additional charges for extended stays, special services, or incurred expenses may apply. - A valid credit card must always be kept on file during a stay.

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9. Check-in and Check-out:

- Check-in and check-out times must be adhered to 7 am-9 am drop off, 4 pm to 7 pm pickup.

- Late pick-ups may incur additional fees of $15 an hour prorated.

 

10. Security and Access:

- Owners are responsible for providing keys, access codes, or any necessary information for entry to the property.

- Keys will be returned as agreed upon before booking is confirmed. - Access to the property must always be clear and safe, or the visit will be canceled, and no refund will be issued.

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11. Liability:

- Dog Star LLC is not liable for injuries, illnesses, or property loss.

- Owners are responsible for any damage caused by their pet(s).

 

12. Photography and Media:

- Dog Star LLC may use photographs or videos of pet(s) for promotional purposes unless specified otherwise by the owner.

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13. Termination of Services:

- Dog Star LLC reserves the right to terminate services for any reason, including aggressive behavior or policy non-compliance.

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14. Changes to Terms and Conditions:

- Dog Star LLC reserves the right to modify these terms and conditions. Clients will be notified of any changes.

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15. Governing Law:

- These terms and conditions are governed by the laws of Iowa Code 67.1 - 67.18.

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Poop Scooping Clients Assumption of Risk:

By choosing Dog Star's services, you acknowledge the inherent risks associated with pet waste removal. While we take precautions, unforeseen circumstances, such as the presence of hazardous materials or hidden objects, may arise. You agree to assume these risks and release Dog Star from any liability.

Property Access:

Clients are responsible for providing access to the designated areas for poop scooping. Dog Star will not be held responsible for incomplete service if access is restricted or hindered. Unless previously agreed to all pet must be kept inside your home while we are on the property, we are not responsible for pets that may escape the yard.

Health and Safety:

Although Dog Star takes measures to maintain a clean and safe work environment, we cannot guarantee the complete absence of bacteria or contaminants. You and your pets should avoid treated areas for a reasonable amount of time after our service. We require you to notify us immediately of any illness with your pet, such as but not limited to giardia, parvo, or kennel cough.

 

Cancellation, Rescheduling, and payment:
Cancellations and rescheduling must be 24 hours in advance a valid credit card must be kept on file if payment to the account is not made in 1 week that credit card will be charged if declined a $25 fee will be added to the account which must be paid in full before we begin service again. Automatic payment is optional but recommended. These will be charged on the 28th of each month.

 

Liability:
Dog Star will not be held liable for injuries, damages, or losses resulting from using our services. This includes, but is not limited to, property damage, pet injuries, or any unforeseen incidents.

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I have read and agree to abide by the terms and conditions outlined above. Terms and Conditions may change without notice. Please refer back to them before your service begins.